Barracuda Networks SSL VPN 380 + 1Y EU+IR Specifications download pdf (Page 59)

Step 2. (Optional) Configure Advanced Tunnel Settings

You can configure additional settings such as , or by editing the SSL tunnel configuration: auto launch multiple port ranges tunnel type

In the section, click the link associated with the tunnel. The page opens.SSL Tunnels Edit Edit Tunnel

Configure the settings as required.

Click .Save

Step 3. Test the SSL Tunnel

To test the SSL tunnel, click the name of the SSL Tunnel your just created or the link associated with it. Make sure that you also test aLaunch

user account that has the appropriate access rights with a connection outside your intranet.

Remote Assistance

Remote Assistance (RA) is a standard help desk feature on the Barracuda SSL VPN. It enables remotely-connected users to easily communicate

with their IT department. System administrators and help desk personnel can see at a glance which users are in need of help, communicate with

a remote user via instant messages and, if needed, view and control the remote system directly to resolve various issues.

Requirements for Remote Assistance

The Barracuda SSL VPN Agent requires the Oracle Java Virtual Machine (JVM) to be installed on both the remote and the help desk

systems in order for the two-way communication tunnel to be initiated. Specialized VNC client/server software is used to access and

control the remote system. The VNC clients and server is downloaded as needed from the Barracuda SSL VPN requiring no separate

installation.

Because the VNC application is downloaded on demand, the user of the remote system must have administrator/root rights.

The user must have the appropriate Access Rights to provide or request Remote Assistance. Additionally, it is recommended that you co

nfigure policies for users and Helpdesk administrators and assign them either the Access Right Remote Assistance Administration or Req

uest Remote Assistance when editing a policy. For more information, see .How to Configure Policies

In this Section:

Requesting Remote Assistance

Providing Remote Assistance

Requesting Remote Assistance

Any user account that is granted the Access Right , will haveRemote Assistance Create

the ability to access their own page where they can create, My Remote Assistance m

odify and submit their own remote . (For information on how toassistance requests

configure Access Rights, see .) Access Rights

To create a remote assistance request, complete the following steps:

Step 1. Create a Remote Assistance Request

Step 2. Launch the Remote Assistance Request

Remote Assistance

Providing Remote Assistance

Step 1. Create a Remote Assistance Request

Log into the .SSL VPN web interface

Open the RESOURCES > My Remote Assistance page.

In the field, enter a brief summary for your request.Name

Add a detailed description of the problem and any additional notes concerning this request.

Enter your address and email number (optional).phone

Click . Add

Remote Assistance only works on Windows and Linux-based computers with Oracle Java installed. Mac OS X users cannot

successfully initiate a remote assistance session.

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Barracuda Networks SSL VPN 380 + 1Y EU+IR Specifications Page 59